June 1, 2009
Passengers get more control with new online tool
Post by Priscilla Chok

We launched Manage My Booking online, allowing all of our passengers – both Cathay Pacific and Dragonair – to see their booking details, view and change their contact information, and check any special requests that they’ve made. This is especially useful during any service disruption.
Now, you can

• view flight and booking information, including special requests; update personal information; and use Online Check-In;
• view accruable mileage;
• view and save e-ticket receipts;
• save itineraries to popular software calendars;
• link to redemption upgrades;
• show any booking-related messages;
• show any disruption messages and other travel information.

Phase two, scheduled for rollout in the third quarter, will allow passengers to make online meal requests and other special requests. Phase three will allow for even more service requests, including passenger alert services for waitlist confirmation or schedule changes.

manage-my-booking-22

manage-my-booking-24

Manager e-Business Lawrence Fong


  • TheBigDog Says:
    February 26, 2010 at 3:03 am

    Hello everyone! I don’t know where to start but hope this place will be useful for me.
    In first steps it is really good if someone supports you, so hope to meet friendly and helpful people here. Let me know if I can help you.
    Thanks and good luck everyone! ;)

  • PeterMontee Says:
    July 3, 2009 at 2:33 pm

    It is remarkable, it is the valuable information

  • LeraJenkins Says:
    June 24, 2009 at 3:32 pm

    Bravo, what words…, a remarkable idea

  • Priscilla Chok Says:
    June 2, 2009 at 5:39 pm

    Thanks for your feedback and we would like to include that in our next generation e-business tool!

  • J LIU Says:
    June 1, 2009 at 12:22 pm

    Tried this new tool last week for my recent trip, but must admit this works very well for CX but KA website needs some serious fixing and is much more inefficient and user unfriendly!

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